Do you do whatever it takes to deliver extraordinary experiences to your clients? Do you strive to defy mediocrity in your local market and push to #alwayselevate your business?
If you answered YES to either of these questions, you are one of the #AffiliatedRelentless...and we want to hear your story.
Example: An Agent's client decided to cancel the contract for the lawn maintenance after he got his investment property under contract. The day before closing, the buyer says if the lawn isn't taken care of there will be no closing. The Agent's client was unable to take care of the lawn within a days notice, so what does the Agent do? She takes her own mower to the property and mows the place herself! That agent went #AboveAndBeyond for her client.
Nominate yourself or a deserving colleague by completing the submission form!
Questions? Reach out to Marketing@c21affiliated.com
January 7, 2021 - CENTURY 21 Affiliated announced the winners of its quarterly Affiliated Relentless Agent Award, recognizing excellence in client services. These winners will be honored based on their continued commitment to go above and beyond for their clients.
CENTURY 21 Affiliated is honored to announce this quarter’s Affiliated Relentless Agent Award honorees:
“Jake Waddell continues to shine and impress his clients one at a time. In this deal, he was representing the buyers. The home inspection required some repairs that the sellers took care of, but they were costly. Jake and Lisa Kuhl (sellers agent, also in the Toma, WI office) reduced their commission rate to help the seller out.
After the appraisal came back, there were more things needed to be updated - namely the garage painted, and a railing installed on the wrap around porch. But the sellers were completely tapped out. The deal was going to fall apart because they could not afford to repair these items.
Knowing how important this home was to his buyer, Jake jumped into action. He went to the hardware store and purchased all the needed items himself, and personally painted the seller’s garage. Then he installed railings around the entire wrap around porch, with the help of his father.
These jobs could have been passed on to either the buyer or seller, but Jake took care of them himself to know they would be done correctly and on time to keep the deal rolling. We live in a small community and things like this matter to both buyers and sellers. Being a good person goes a long way, Jake is just that!” – Breanna Garcia
Giovanni Arenella received call from a woman who requested a market analysis on her parent’s family home of 45 years. Upon entering the house and meeting the family, Giovanni was told she needed to sell their family home as her parents had recently passed away. There were many sentimental connections to the home.
The house needed repairs to pass the local village ordinance inspection, and the family would have needed to search for contractors to bid on the work, which would cause delays in putting the house on the market.
Giovanni introduced them to a licensed contractor who was able to get the repairs done before the village inspectors came out. Additionally, they also needed to have the house painted and the floors repaired – so Giovanni again recommended great contractors.
Once on the market, the family home received six offers in a few short days. They accepted one of the offers, but because the family lived out of town they asked Giovanni to help with the city inspections. He sat in his car for four hours waiting for the inspector to show up, not once, but twice, so the property would meet all village codes.
The property closed over asking price, and the family was very pleased not only with Giovanni’s real estate guidance, but that he went above and beyond by recommending contractors and being the point of contact for the inspections.
Quarter 3 Relentless Agents
Allison Miller’s sellers had lived in their home for over 15 years, raised their children there and accumulated quite a bit of stuff over the years. They had possession after closing and knowing they had been having a hard time moving everything out, Miller checked on them to see how they were doing.
Though they had hired movers and had been moving their things for weeks, they said they still had quite a bit to do and did not think they would make their deadline for moving. Miller ran home and quickly changed into moving clothes, emptied out her SUV, and went over to help. She arrived around 11 AM and stayed until 7 PM moving items to their new apartment.
They were able to make the deadline and get them completely moved out of their home! “It was exhausting but I was happy to do it,” said Miller.
Daniel Ruggles’ client was in the process of purchasing a home in Three Rivers. When the inspection came in, the repairs required on the home were to be done before the sale could be completed. The sellers were not able to complete the repairs as the client had physical disabilities not allowing her to do the work.
Ruggles had dirt delivered to the home and leveled the grade around the house. He spent a day climbing on the roof to clean out the gutters with a power washer, followed by power washing the two sheds in the yard, and trim all the bushes.
At the conclusion of the work, the home passed inspection, and closed. Ruggles client was so grateful for all the work completed and to have a home of her own.
Quarter 2 Relentless Agents
Carrie Buckett’s clients were relocated out of state. When she listed their home, they had to move in a few weeks.
It went under contract but a week before closing the Well Inspection came back and the well cap was buried up to the neck and the ground was froze. To finalize the deal, Carrie went to the property on a 40 degree day and dug up the area herself, called the Well Company and they passed the inspection.
The sellers were very happy as they were not able to come back and complete the extra work.
When Bill Underdown sold the family home of Ann's last fall, her two children we moving to the west coast. Ann decided to use her ICU nursing skills to follow her children for a temporary assignment in California. Upon her return, she resumed her nursing position in the ICU at Spectrum Health in Grand Rapids.
Bill and Ann touched base and she started looking for a new place to call home. At this time, they were learning of the pandemic and needed to hurry in order to complete the sale and get her settled in. Bill found and negotiated a great condo in Douglas for Ann and stepped up the pace for closing. Ann was now working even more hours at the hospital and free time to move was at a premium, so Bill was able to get Ann a furnished turnkey condo.
As the Stay in Place order came in, Ann's two children found their way back to Michigan. They needed a place to stay during the quarantine. With their mother being an essential worker on the front line of the pandemic, Ann’s children needed a separate place to stay. It just so happens that Bill Underdown had a one bedroom unit vacation rental in the same condo complex. Bill offered his furnished condo and asked only for compensation to cover the utilities.
The family was able to stay near to one another and find comfort during the quarantine knowing that they were safely sheltering in place. Bill Underdown was pleased to be able to assist one of our front line health workers during this CoVid-19 Crisis.
Quarter 1 Relentless Agents
John Karrigan was one of six real estate agents interviewed to help Ms. Chen, a mother moving from Shanghai to Madison to be near her daughter as she attended college. John not only served as Ms. Chen’s real estate agent, but also her primary source of transportation, her tour guide and her companion.
Once Ms. Chen made an offer on her soon-to-be new home, the entire transaction was finished in one day. Even though John’s duties were finished as a real estate agent, John took the time to accompany Ms. Chen to the bank and furniture store, and even housed some of Ms. Chen’s items until her daughter could arrive. But John didn’t stop there. He helped open Ms. Chen’s utility accounts and coordinated the arrival of furniture to her new townhome. Days later, John picked up Ms. Chen’s daughter at the bus stop, and took her shopping for kitchen necessities.
“In all my years in real estate, and all my personal experiences in buying and selling homes, I have never met another agent as thoughtful, considerate, kind, gracious and professional as you,” said Dr. Samuel Y Kupper, Ms. Chen’s advisor. “You are truly a "class act" and a credit to your profession, to your broker in Madison and to the entire Century 21 franchise.”
David Taylor was nominated by his colleague, Colleen Hatami, who was impressed by his drive, patience and kindness.
David took the time out of his busy schedule to help an older client not only navigate the sale of his home, but through the nuances of everyday life.
His client had no family nearby, so David stepped in to take him to appointments, grocery shopping, spent time chatting on the phone, and even delivered his favorite Arbys sandwich a few times a week.
“That’s the kind of agent David is,” said Hatami. “He not chasing an easy dollar - he is helping people in everyday life as well as in real estate transactions.”
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